Shipping policy

Shipping Policy

Last updated: August 2026

Thank you for shopping with Velcora. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information where available.

Delivery Times

Estimated delivery times are:

Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or courier delays.

Shipping Costs

Shipping costs are calculated at checkout where applicable and will be displayed before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or orders.

Order Tracking

Where tracking is available, you will receive a tracking number via email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

Delays

While we strive to meet all estimated delivery times, delays can occasionally occur due to factors beyond our control, including:

We appreciate your patience and understanding should this happen.

Lost or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at velcora.co@gmail.com.

We will work with the shipping carrier and our suppliers to investigate the issue and resolve it as quickly as possible.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

Velcora cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete shipping information provided at checkout.

If you have any questions regarding shipping, please contact us:

Velcora
Email: velcora.co@gmail.com

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