Refund policy
We have a 14 return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at velcora.co@gmail.com. Please include your order number and the reason for your return. Do not send your item back without contacting us first. As many of our products are shipped directly from our suppliers, we will provide the correct return address and instructions once your return request has been approved.
If your return is approved, we will provide you with the correct return instructions. Customers are responsible for return shipping costs unless the item is faulty, damaged, or we sent the wrong item.You can always contact us for any return question at velcora.co@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please contact us within 7 days of delivery and include clear photographs of the item and packaging so we can resolve the issue as quickly as possible.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at velcora.co@gmail.com
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at velcora.co@gmail.com. Please note that any returns will need to requested directly from our Velcora customer services team. The team will then coordinate the customer, and supply the customer with the correct address details to ensure that the returning product can then be returned to correct returns address
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at velcora.co@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at velcora.co@gmail.com
Returns & Refund Policy
Last updated: August 2026
At Velcora, we want you to be completely satisfied with your purchase. If you experience any issues with your order, we’re here to help.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and its packaging
Once we have reviewed your claim, we will arrange a replacement or issue a refund where appropriate.
Change of Mind
If you change your mind about your purchase, please contact us within 14 days of receiving your order.
Items must:
- Be unused and in their original condition.
- Be returned in the original packaging where possible.
- Include all accessories and documentation.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or we sent the wrong item.
Return Authorisation
Please do not return any item without contacting us first.
As many of our products are shipped directly from our suppliers, we will provide the correct return address and return instructions after your request has been approved.
Returns sent without prior authorisation may not be accepted.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed back to your original payment method. Depending on your bank or payment provider, refunds typically appear within 5–10 business days.
Original shipping charges are non-refundable unless the return is due to our error, a faulty product, or an incorrect item being sent.
Non-Returnable Items
The following items cannot be returned unless they are faulty:
- Personalised or custom-made products
- Hygiene or personal care items that have been opened
- Products marked as non-returnable on the product page
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Orders can only be cancelled before they have been processed or dispatched. Once an order has been shipped, it must follow our standard returns procedure.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Velcora
Email: velcora.co@gmail.com
Please include your order number in all correspondence so we can assist you as quickly as possible.